Policies
Everything you need to know about orders, refunds, delivery, and privacy.
Returns & Exchanges
Return or exchange physical products within 7 days of delivery, if unused and unopened.
Items We Can't Accept Back
For hygiene and safety reasons, opened, used, tampered, or late returns can’t be accepted.
Faulty/Damaged/Incorrect Items
If something arrives damaged, faulty, or incorrect, contact us within 48 hours with photos so we can fix it fast.
Digital Products
Digital guides are non-refundable once delivered or accessed, but we’ll help if there’s a download issue.
Refund Processing
Approved refunds go back to the original payment method and can take 5–10 business days to reflect.
Shipping Cost for Returns
Change-of-mind returns are your responsibility; if we made a mistake, we’ll cover reasonable return shipping.
Cancellations
If your order hasn’t been packed or dispatched, we can cancel it. If it’s shipped, the return process applies.
Medical Disclaimer
Mamakit resources support first-aid education and don’t replace professional medical advice—seek care if you’re concerned.
Privacy Policy
Learn what information we collect, how it’s used, and how you can request updates or deletion where applicable.
Returns
At MamaKit, we want you to feel confident in your purchase. If something isn’t right, we’ll work with you to resolve it as quickly and fairly as possible.
If you’ve purchased a physical MamaKit product and would like to return or exchange it, you may do so within 7 days of delivery, provided that the item is unused, unopened, and in its original packaging, and any seals are intact. The product must be in a resaleable condition.
To be eligible, you’ll need proof of purchase (your order number or receipt).
For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, tampered with, or are not in their original condition.
Items We Can’t Accept Back
We cannot accept returns or exchanges for:
Products that have been opened, used, or tampered with
Items not returned in their original packaging or without intact seals (where applicable)
Products that are no longer in a resaleable condition
Items damaged due to misuse, incorrect storage, normal wear and tear, or accidents
Any returns requested after 7 days from delivery (unless the item is faulty or incorrectly supplied)
Digital products (see Digital Products section below)
If you’re unsure whether your item qualifies, please contact us before returning anything so we can guide you correctly.
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery so we can help right away.
When contacting us, please include:
Your order number
A short description of the issue
Clear photos showing the product, packaging, and any visible damage (if applicable)
Where appropriate, we will offer one of the following:
A replacement
An exchange
A refund (or partial refund if appropriate)
We may ask for the item to be returned before issuing a replacement or refund, depending on the nature of the issue.
Digital Products (Guides)
Due to the nature of digital content (PDF guides and downloadable resources), all digital product sales are final and non-refundable once the download has been delivered or accessed.
If you did not receive your download link, cannot access your file, or the file is corrupted, we will assist you to troubleshoot and resend the correct file where needed. Please contact us with your order number so we can help quickly.
Refund Processing
If your return is approved, refunds are processed to the original payment method.
Please allow 5–10 business days for your bank or payment provider to reflect the refund in your account.
Shipping costs are non-refundable, unless the return is due to an error on our side (for example: faulty item or incorrect item supplied).
Shipping Costs for Returns
If you are returning a product because you changed your mind, you are responsible for return courier costs.
If the return is due to a fault or our mistake, MamaKit will cover the reasonable return shipping cost (or arrange collection where possible).
We recommend using a trackable courier service for returns, as we cannot be responsible for parcels lost in transit.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
If your order has not yet been packed or dispatched, we will cancel it and issue a refund.
If your order has already been dispatched, you will need to follow the return process once it arrives (subject to the conditions in this policy).
Medical Disclaimer
MamaKit products and guides are intended for general educational and first-aid support and do not replace professional medical advice, diagnosis, or treatment. Information provided is general in nature and may not be appropriate for every individual situation.
While we aim to provide clear, medically grounded guidance, the outcome of any first-aid steps, techniques, or methods used remains the responsibility of the user, and MamaKit cannot be held liable for how information is applied in real-life situations.
Some products may include medications or medication guidance. All medications can carry a risk of side effects or adverse reactions, including allergies. Always check labels, dosage instructions, contraindications, and expiry dates, and use products only as directed. If you suspect an allergic reaction or adverse effect, stop use and seek medical attention immediately.
If you are concerned about your baby or a family member, if symptoms worsen or do not improve, or if you are unsure what to do, please seek medical care promptly. In an emergency, contact local emergency services immediately.
Privacy Policy
MamaKit (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it is shared, and the choices you have.
What information we collect
When you use our website or place an order, we may collect:
Contact details (such as your name, email address, phone number)
Delivery and billing information
Order details (products purchased, dates, totals)
Communications you send us (WhatsApp messages or emails)
Technical data such as device information, browser type, and IP address (via cookies and analytics)
How we use your information
We use your information to:
Process and fulfil orders, including delivery and customer support
Communicate with you about your order, downloads, bookings, or questions
Improve our website, services, and customer experience
Prevent fraud and keep our website secure
Comply with legal and accounting requirements
Payments
Payments are processed through third-party payment providers. We do not store your full card details on our website. Your payment information is handled by the payment provider according to their security and privacy practices.
Sharing your information
We may share limited information only when necessary, such as with:
Courier and delivery partners (to deliver your order)
Payment processors (to process transactions)
Website and platform providers (to run and maintain the site)
Professional advisers (accounting/legal) where required
Authorities where required by law
We do not sell your personal information.
Cookies and analytics
Our website may use cookies (small files stored on your device) to make the site work properly, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect how the website functions.
Data security
We take reasonable steps to protect your information using appropriate technical and organisational measures. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
How long we keep information
We retain personal information only as long as necessary for the purposes described above, including to meet legal, accounting, or operational requirements.
Your rights
Depending on applicable law (including South Africa’s POPIA), you may have the right to request:
Access to your personal information
Correction of inaccurate information
Deletion of information (where appropriate)
Objection to certain processing
Withdrawal of consent (where processing is based on consent)
To make a request, contact us using the details below.
Children’s privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children.
Contact us
For privacy questions or requests, contact us at:
Email: [email protected]
(Recommended subject line: Privacy – Request)